Grooming products
Unopened, unused products in original packaging can be returned within 30 days of delivery for a refund to the original payment method. Email hello@detroitbarbers.com with your order number to start a return. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
For hygiene reasons we cannot accept returns of opened or used products (pomades, balms, beard oils, aftershaves and similar).
Damaged, defective or wrong items
If an item arrives damaged, leaking, defective or is not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping.
Refund timing
Approved refunds are issued to the original payment method within 5 business days of receiving the return. Your bank may take additional time to post it.
Gift cards
Gift cards are not refundable or redeemable for cash except where required by law.
Barbershop services
If you are not happy with a haircut or service, tell your barber or contact the shop within 7 days and we will make it right with a complimentary adjustment. Services already performed are not refunded in cash.
Appointments can be changed or cancelled online using the link in your confirmation. Late cancellations and no-shows may be subject to the cancellation policy shown when you booked.
Contact
hello@detroitbarbers.com